• What exactly does "ski rental delivery" mean?
• How do I go about making a reservation?
• What are your hours of operation?
• Where is your shop located?
• Is there an extra charge for the delivery?
• How do you chose what equipment is appropriate for each customer?
• Who qualifies for “Kids Rent Free”?
• What if I am having issues with my equipment?
• What are your package options?
• Each branch is individually owned and operated?
• Do you offer helmets for rent?
• What does the “Damage Waiver” cover for me?
• How many people are considered a group?
• Do I get refunded if I take a day off in the middle of my trip?
• Is there a discount if I have my own boots?
• Do you tune your equipment fleet?

What exactly does "ski rental delivery" mean?

Black Tie Mammoth is a full service mobile ski and snowboard shop. First, we take your reservation and collect all of the pertinent information.  Our qualified ski technicians use the information gathered to select the perfect rental set up for your needs.  Next, we pack up all your chosen equipment and deliver it to your vacation accommodation. Our rental technicians will then out fit you and your entire party from head to toe in the comfort of your living room, making sure that everything is exactly to your liking and will provide you with the best possible on snow experience.

How do I go about making a reservation?

There are three easy ways to make a reservation.
1. Online.  Visit our website, www.mammothskis.com, and click the RESERVE NOW button.  Next, follow our simple instructions and you will be on your way to the easiest and greatest ski and snowboard rental experience of your life.
2. Phone.  Simply give us a call, 760.934.7009 or 888.934.7009, and talk live to one of our qualified rental technicians who will walk you through the entire process and book your reservation over the phone.
3.  Fax.  Just give us a call or send us an email, mammoth@blacktieskis.com, and we will send over our form.  Fill it out and send it back to complete your reservation.

What are your hours of operation?

For your convenience we open early (7:00am) and close late (10:00pm), seven days a week, for the entire duration of the ski season.  However, we are more than willing to accommodate our guests’ needs and are always enthusiastic to extend these hours to satisfy special guest requests and high-volume times.  We understand that traveling to and from the mountains can be difficult and unpredictable.  Therefore, if you are experiencing difficulties or delays just call us directly, 760.934.7009, and we will make sure to accommodate you.

Where is your shop located?

Simple answer, wherever you want us to be.  Because Black Tie Mammoth is solely a delivery service, we come to wherever you are staying, whenever you need us to be there. Check out the locations section of our homepage, www.mammothskis.com, for a full listing of all Black Tie branches and the resorts we service.

Is there an extra charge for the delivery?

Absolutely not!  The delivery, personalized custom fitting, and unparalleled customer service come complimentary when you book your ski and snowboard rentals through Black Tie Mammoth. 

How do you chose what equipment is appropriate for each customer?

Black Tie developed a state of the art reservation system, which is designed solely to meet our needs and gather all of the necessary information.  Once you have provided us with all of the needed information, our qualified ski technicians use the information gathered to select the perfect rental set up for your needs. If for some reason the boot or ski we have selected for you is not perfectly to your liking, we carry a full back stock of all of our equipment in our vans that are parked directly outside.

Who qualifies for “Kids Rent Free”?

Each child who is 12 years of age or younger qualifies for our KRF packages, as long as their rental is accompanied by a five day adult rental.  KRF does not apply to the Jr. Premium package.  However, any junior who desires can upgrade to the Jr. Premium package for $14/day.

What if I am having issues with my equipment?

We are always just a phone call away (760.934.7009).  In the rare event that something is unsatisfactory with your equipment, do not hesitate to call us. Our rental techs can promptly meet you back at your accommodation, at the restaurant during lunch, or even at the base of the mountain to address your concern.  Call us from the top of the mountain, and by the time you reach the bottom we will be there waiting—ensuring you never even have to take off a run.

What are your package options?

Black Tie Mammoth carries only the latest and greatest ski and snowboard equipment from many of the industries’ top companies.  We have both male and female specific options for all ability levels, ages, shapes, and sizes. For further information on our packages and the specific companies and models we carry within those packages, check out the ski and snowboard rental pages at the top of our homepage, www.mammothskis.com.

Each branch is individually owned and operated?

In order to ensure that each and every customer receives the highest level of service and personal attention, each Black Tie location is locally owned and operated. Black Tie Mammoth is owned by Colin Fernie (colin@blacktieskis.com) and Jeremy Goico (jeremy@blacktieskis.com).  Chances are we will be one of the rental technicians fitting you up for your equipment.

Do you offer helmets for rent?

Absolutely.  We feel this is one of the most important pieces of your rental package.  We carry a full run of Giro helmets for all ages and sizes. They are comfortable, safe, and stylish.  You can request them over the phone when making your reservation or you can add them on at your fit.

What does the “Damage Waiver” cover for me?

Our optional damage waiver covers damage to our equipment caused by normal wear and tear incurred while skiing. However, it does NOT cover damage as the result of NEGLIGENCE, THEFT, OR LOSS. We always recommend selecting the damage waiver for added peace of mind.

How many people are considered a group?

Groups start at 15 people.  Groups will always receive our best available discounts.  Call us directly, 760.934.7009, to discuss any applicable group discounts.

Do I get refunded if I take a day off in the middle of my trip?

Our rates are based on the number of days you have the equipment in your possession.  Just like when renting a car, if you have the equipment for 5 days and you only it for 4, you will still be charged for a full 5 day rental period.

Is there a discount if I have my own boots?

Deduct $4/day from the cost of your package if you have your own boots. This applies to both ski and snowboard packages.  When making a phone reservation (760.934.7009), please specify that you have your own boots.  If booking your package online (www.mammothskis.com) select the "ski only" package.

Do you tune your equipment fleet?

Black Tie Mammoth employs the use of the latest in tuning technologies to maintain our equipment to the highest standards. We are dedicated to tuning every piece of our equipment before each new rental.  Black Tie Mammoth has a stone grinder, allowing us to tailor our equipment to the current mountain conditions.